Terms of Service — Jaypaper

Service description

Jaypaper provides acoustic intelligence for Amazon Connect contact centres. The service performs Voice Activity Detection (VAD) on audio from your Kinesis Video Streams and delivers behavioral analytics through a live dashboard with real-time scoring, call timelines, and tunable thresholds.

What Jaypaper is not

✗Not a recording solution — audio is processed in real-time and discarded
✗Not a transcription service — no speech-to-text is performed
✗Not a compliance tool — Jaypaper does not satisfy recording or archival requirements
✗Not a replacement for transcript-based call analytics — it adds acoustic monitoring alongside them

Beta program

Jaypaper is currently in beta and provided free of charge. During beta, these terms take precedence over the Billing section below. By participating you agree that:

✓We may contact you at your account email about your account, your installation and the service, and to ask for feedback
✓We use service and usage data (such as call metrics, detection settings and feature usage) to operate, troubleshoot and improve Jaypaper. Audio is never recorded or retained, and we don’t sell your data or share it with third parties for their own use
✓Beta allowances (currently 10,000 minutes per organization per month; at the allowance, acoustic analysis pauses until the 1st while call-state monitoring continues) and beta pricing apply only during beta and may change at general availability, with notice
✓Features may change or be removed, and things may break. We appreciate your patience and your feedback

Billing

✓Flat monthly subscription — no per-minute billing
✓5,000 minutes free permanently (no expiration, no credit card required)
✓No overage charges — experience scales back at limits, never surprise bills
✓No contracts — cancel anytime
✓Upgrade or downgrade anytime — changes take effect immediately

Your responsibilities

✓Maintain an active AWS account with Amazon Connect configured
✓Deploy the Jaypaper CloudFormation template and install the contact flow module
✓Comply with your organization’s policies regarding call monitoring and analytics
✓Inform relevant parties about monitoring in accordance with applicable laws

Data handling

For full details on what Jaypaper processes, stores, and does not store, see our Privacy Policy.

Availability

During the beta period, Jaypaper is provided on a best-effort basis. We aim for high availability but do not guarantee uptime during beta. A formal SLA will be published at general availability (GA).

Termination

Either party may terminate at any time. Revoking the IAM role in your AWS account immediately stops Jaypaper from processing your audio. Upon cancellation, all analytics data and account features are deleted within 30 days.

Contact

Questions about these terms? Send us an email.